Self-service SmartMelter inspections from PaneraTech will be available to new customers for initial inspections effective immediately.
This service, previously extended only to repeat customers, will help glass manufacturers ensure safe and reliable furnace operations as they are forced to adjust maintenance and repair schedules.
Over 50% of SmartMelter inspections to date have been self-service inspections performed by the glass manufacturers themselves. Because the equipment is intuitive, a short training equips plant staff to perform all measurements.
In response to recent Coronavirus COVID-19 restrictions, PaneraTech has also developed a virtual training programme so that new customers can still perform inspections with the help of a dedicated engineer in a convenient time zone.
Because the equipment is intuitive, a short training equips plant staff to perform all measurements.
“We are hearing from manufacturers that that supply chain issues and travel restrictions are causing disruption to their repair schedule.
“In some countries, the necessary repair skills aren’t available locally,” said Yakup Bayram, CEO of PaneraTech.
He continued: “This increases furnace risk, so they need to be confident that their furnace can survive the delays. Therefore, we have developed a way to bring a self-service option to all customers without sacrificing support, training, or quality.”
Manufacturers who are performing their first SmartMelter inspection will be shipped the equipment with a longer lease period to utilise it.
An engineer is assigned to their project for virtual training and daily support to guide them through the inspection process.
The SmartMelter team will provide daily reports to the company on the progress of the inspection, with a full report within 1-2 weeks depending on urgency.
To further advance this programme, training videos are being developed that the customer can review while performing the inspection.
For areas where travel is still possible, SmartMelter has field engineers and partners in three regions.
10.04.2020, SmartMelter
Les informations publiées sur notre portail sont soumises au droit d´auteur et appartiennent à la société en question resp. à la source des nouvelles. Tous les droits sont réservés expressément. N´importe quel utilisateur qui accède à un tel matériel peut faire ainsi seulement pour sa propre utilisation personnelle, et l´usage d´un tel matériel est au risque unique de l´utilisateur. La redistribution ou toute autre exploitation commerciale d´un tel matériel de nouvelles est expressément interdite. Là où un tel matériel de nouvelles est fourni par un tiers, chaque utilisateur accepte d´observer et être lié par les limites spécifiques de l´utilisation s´appliquant à un tel matériel de nouvelles. Glass Global ne représente ou n´approuve pas l´exactitude ou la fiabilité d´aucune des informations citées dans les nouvelles ou pages externes auxquelles on se réfère ici.
Should the content or the design of these sites violate third parties rights or legal prescriptions, we kindly ask you to send us a respective message without invoice or cost. We guarantee that passages where the claim is considered as justified will be removed immediately, without any necessity to involve any lawyer into this issue. We will reject any claim caused by submission of a honorary note in this regard without any prior contact and confirmation of the issueby us and we reserve the right ssue counter claim ourselves because of violation of aforesaid conditions.